Frequently Asked Questions
Access to TripCaseAdding Others on my TripCase Account
Calendars
Delete Account
Importing
Merging
Passwords
Past Date Travel Segments
Photos
Re-Naming a Trip
Security
Syncing
My Updated Flight/Gate Information
Windows Mobile
Verification
Who To Contact
Access to TripCase
Q: registered for TripCase and still can't login. Why?A: In order to "get a handle on your travel" you need to validate your email address. This is so that we know that critical trip alerts and information are getting to you and not someone else. A Verification Message is send to the email address you used during registration. Sometimes those messages may end up in a Spam folder. It's best to check your Junk Mail or Spam Folder to see if you have received a message from TripCase. Once you open the email message and click on the link, you'll be good to go! If the message isn't in your junk or spam mail folder, login into TripCase with the email address and password you set during registration. You will get an error message saying you have not verified your email address, but this will also send you another verification email. If you don't receive the second email (in your inbox or spam folder), email our customer service from the email address you used to register your account.
Adding Others on my TripCase Account
There are different scenarios to include others on the routing of your travel information. Friends, Family and Colleagues may need some or all of your travel plans. This information can include airline updates, airport parking, gate assignments/re-assignments and baggage claim information.
Q: How do I ensure that all my travel plans are sent to someone including any updates while I'm en-route?
A: Under the Settings Tab, go to the lower right hand corner entitled Email Settings. Your primary email will be displayed. Add the email address you wish to include. A Verification Message will be sent to that email address. When the recipient has validated the message by clicking on it and following the directions, they will begin receiving updates as they occur.
To remove any additional email addresses, just go back into the Settings tab and hit "delete" next to the address you wish to discontinue sending travel information.
Q: Can I enter in another email address for myself?
A: Yes, in the Settings tab, you would add your other email address to receive copies of your travel itinerary in the same fashion. You would receive a Verification email message in that email address which you will need to validate in order to receive email notifications at that additional email address.
Q: Is it possible to just send notifications for specific items, like flight changes?
A: Yes, display the trip you want to share with someone. Select the flight. Click on Tools and then click on the Flight Arrival icon. A prompt will display for you to enter in an email address. Once you do that, the person will begin receiving information updates for just the travel segments you have selected.
Calendars
iCal
Turn on time zone support first in iCal and manually set your most frequently used time zone to stay current. Then, under time and date preferences for the iPhone, manually set your calendar time zone to the corresponding one you chose in iCal. This forces the phone to keep your times the same no matter what the cell phone signal tells it about what time zone it is in. It seems to be the most fool proof method of not having your phone switch your times. You can also reach out to Apple for more technical direction.
Delete Account
Q: How do I delete my TripCase account?
A: If you wish to be removed from our program, simply send an email to us at: feedback@tripcase.com. Removing your email address will close your account. This will also discontinue distribution of all messages to you and those you designated to receive travel updates.
Importing
Q: How do I Import my trips into TripCase?
A: TripCase will automatically Import your travel reservation in 1 of 2 ways:
- Enter the 6-letter confirmation code you received from a registered "travel partner" into the Confirmation Box found in the "Import My Booking" tab under Manage Trips.
TripCase is connected to thousands of Travel Partners already and adding more all the time. About 20% of all travel reservations can be easily and quickly imported into TripCase this way. If we can't find your details you will be alerted and can instead forward the confirmation email you received as stated below to trips@tripcase.com.
- Forward to: trips@tripcase.com the entire confirmation message of the reservation sent to you by your travel agent or the airline. You must forward the entire message you received and it must be forwarded from an email address you have registered and verified with your TripCase account.
Note: If you only send a reservation number or confirmation code, it cannot be imported.
Merging
Q: Two parts of my trip were imported into TripCase as two separate trips. How do I put them both into the same trip?
A: Currently, you can only merge two trips together through a web browser, not on the mobile application or mobile web version. In TripCase on a Web browser, click on "My Trips." All your trips will appear along the left side. Click on the word "Merge" below the trip you wish to move into a trip. After you click on that segment, you will see a tab that says Merge Trips on the right side of your screen. Below Merge Trip click on "select the trip you wish to merge". That selected trip will automatically move into the trip!
Passwords
Q: I forgot my password. How do I reset my Password?
A: All you need to do is click on "forgot password" link on the login screen. Ensure you have entered into TripCase the email you registered with for the program. Within seconds, you will receive at your registered email address an email inviting you to re-enter a new password.
Q: How do I change my Password?
A: Go to the web site at www.tripcase.com and log in with your current ID and passwor. Click on "Settings" at the top of the page. Then, click on the Profile box under the word "Settings." At the bottom of the left column is where you can enter a new password and click "Change."
Past Date Travel Segments
Q: If I forgot to add something and the travel event has already taken place, can I add past date items to my itinerary?
A: Past date travel items can only be added within 24 hours of completion.
Photos
Q: How do I upload pictures of my trips as I've done in the past?
A: TripCase no longer has the TripLog option based on our members' feedback of having a variety of other sources for posting photos.
Re-Naming a Trip
Q: How do I Name or Change a Trip? Everything I enter says "New Trip".A: As you begin entering in your travel segments, it's helpful to name your trip at the beginning. Otherwise each entry you make regardless of whether it is Air, Car, Hotel, etc. will be titled "New Trip". If that happens, it's easy to change. Likewise, if you have named a trip and want to label it differently, you will follow the same easy steps.
Go into the My Trip tab. On the left side you will see a list of trips. (This is where you originally should enter a name to differentiate your trips in the rectangle box that says "Create New Trip".) Click on the trip you want to label or change.
It will reposition to the middle of your screen. Click on the underlined word "Edit". The box will appear white in color. Just type over the text and rename your trip. Click outside the box. That's it!
Security
Q: Is my travel information secure within TripCase?A: Our web application and servers provide the same security measures for our members' personal information and travel itineraries that other trusted internet sites use to ensure data integrity and protection.
Syncing
Q: What is Sync?A: Synchronization of your travel information is automatically downloaded by TripCase when you enter your 6-letter reservation code in the 'Import My Booking" tab. That 6-letter reservation code is one that you would have you received from a Sabre travel agency. This specific code is called a "partner booking". It is not to be confused with an airline PNR or Record Locator code you might receive from an air carrier. The Sync process provides you with any up-to-date auto notifications about your flight(s) as they occur.
If your reservation is not a "partner booking" which was confirmed by a Sabre travel agency; you can easily forward your reservation confirmation message directly to: trips@tripcase.com. They will import it for you. This process also will Sync your travel information.
If you manually enter in your travel segments, it will also Sync updates.
Q: Do I need to Sync?
A: If you modify your travel plans (change airlines, flights, times, dates) you will want to Sync your reservation in TripCase to ensure you continue receiving alerts as they occur.
Access www.tripcase.com on the Web. Click on My Trips and you will see all of your trips registered in TripCase on the left side. Highlight the trip you want to Sync. You will see a 'Sync Booking' link under the trip name; click on it. This will automatically sync your TripCase with the latest itinerary information.
On your mobile device you should have a refresh or sync tab and will want to click on it. Typically logging out and back into TripCase will Sync your trips however, it is a good practice to Sync to be safe.
My Updated Flight/Gate Information
Q: Why would I not receive an airline update or gate change when I should?A: Most airlines use a source to update various information programs like TripCase. Typically they are timely and accurate. However, there may be times when normal expectations are not met. This would occur when:
- Severe weather conditions impacts numerous flights at the exact same time
- Time Zone differences aren't resolved properly
- System outages of mobile devices or the web prevent your device from getting updates
- You have not recently synced your device or web page to get the latest information
It's always a good idea to Sync your mobile phone prior to a trip to ensure that you have the latest and greatest information available.
Windows Mobile
Q: Why can't I install or re-install TripCase on my Windows Mobile Smartphone?A: We no longer support a dedicated application for Windows Mobile phones. In its place, Windows Mobile users can access their trip information entered on the web via our mobile web version at m.tripcase.com on the mobile phone's web browser.
Verification
Q: Why Verify?A: When a traveler becomes a TripCase member it is necessary to register an email address. This is used for inform the user of critical travel updates and notifications. In order for us to verify that the user entered the right email address and will be able to receive critical travel updates, we send an email to the user's registered email address and ask they click on the link to verify they received the email.
Additionally, if the member has designated others to receive copies of their travel plans and updates, they also need to act on the Verification email message and open it to validate their email address and provide permission to allow updates to be sent to that address. If they don't, they will not receive a copy of the members travel plans or any updates.
Q: What if I never received a Verification Message?
A: Upon registration, a message is sent immediately to the members' email address to validate. Messages may default to a Spam or Trash folder depending on the setting each person has chosen in their email system. We recommend checking your Spam and Junk email folder if you have not received a Verification message from TripCase in the inbox within an hour (to allow for the rare case when network traffic delays the delivery of the email).
The same would apply for other the members that haves registered. They too, need to check for the Verification email and check their Spam and Junk folder.
If you or others you designate do not receive a Verification Message from TripCase after an hour has passed from the time of registration, please send a message to TripCase at:
support@tripcase.com
We will research the status of the Verification Message and resend the necessary message in email
Who To Contact
For Importing/Parsing Reservations: feedback@tripcase.com
To import your itinerary into TripCase: forward your confirmation email to trips@tripcase.com
For new and exciting program updates: www.tripcase.com