TripCase - Get a Handle on Your Travel

Frequently Asked Questions

Q: What is a record locator?

A: A record locator is the 6-digit alpha character code found on your itinerary. Airlines may ask for this record locator when you check in at the airport ticket counter or kiosk.

Q: What is a Trip ID?

A: A Trip ID is a 12-digit numeric code that may be found on your itinerary.

Q: What if I don't have my record locator?

A: No problem. If you don't have a record locator, you can manually enter a flight for TripCase to monitor. From the Manage tab, select "Add a Flight" from the menu and enter your airline, flight number and date. Click "Continue" when you are finished, and TripCase will begin to monitor that flight for you.

Q: I entered my record locator, but my trip information is not showing. What do I do?

A: The travel partner who booked your reservation may not be a TripCase connected partner yet. To monitor your flight, go to the Manage tab. Select "Add a Flight" from the menu. Enter your airline, flight number and date. Click "Continue" when you are finished, and TripCase will begin to monitor that flight for you.

Q: How do I manually add a flight?

A: Go to the Manage tab. Select "Add a Flight". You will need your airline name, flight number and travel dates to add it to TripCase. Click "Continue" when you are finished, and TripCase will begin to monitor that flight for you.

Q: How do I manually add a hotel or rental car?

A: Go to the Manage tab. Click the menu button and select "Add A Hotel" or "Add a Rental Car". You can search using your current location, a location in your Trip, or a new location. Click "Add to Trip" and enter the required information . Click "Continue" when you are finished. TripCase will store it in your Trip details.

Q: How will I receive updates to my trip?

A: You will receive updates through TripCase on the Main tab. You will receive messages for your flight, including gate changes, delays or cancellations, and baggage claim information. You will also receive check-in and check-out information for your hotel and car reservation, if we have that information from your record locator.

Q: What is a Connection?

A: A Connection is a person you have chosen to receive information about your trip. You can send Connections photos or notes from your TripLog as you travel. Your Connections will receive a link to view your posts and send you a reply. Add Connections from the TripLog tab.

Q: How do I add Connections?

A: Go to the TripLog tab. At the top of the screen, the number of people following is displayed . Click "View" to see the Connections you have already added. To add a Connection, click the menu, then click "Add Connection". You can add Connections by entering a email address, by selecting people from your Blackberry Address book (if the entry has an email address associated with it), or from a list of previously added Connections.

Q: What is an Arrival Update?

A: You can send Connections information about your arriving flights using the Arrival Update Service, found in the services bar of any flight on the Main tab. Your Connections will receive an email every time your flight status changes.

Q: How do I delete Connections?

A: To remove a Connection from the current trip, go to the TripLog tab. Click "View" to see the number of people following. Click "Remove" under the name of a Connection to remove that Connection. To delete a Connection from TripCase entirely, go to the TripLog tab. Click on the menu, then click "Add Connection". Choose "From Previously Added". Then, click "Delete" under the Connection to delete that Connection.

Q: How do I download TripCase to my Blackberry®?

A: Click on the “Download Now" button on www.tripcase.com/m from your mobile device.

Q: How long can I view my TripLog details?

A: You can view your TripLog details on your phone application for an indefinite period of time after you return from your Trip. You can also view, archive and delete your Trips online at TripCase.com.

Q: Can I share my TripLog posts to my other contacts?

A: You can only share TripLog posts with people whom you've chosen as Connections for that trip. At this point, you can't share outside of your Connections, but we may open that up at a future date. Check back often for exciting product-launch announcements.

Q: Why do my navigational buttons disappear when I select MyTrips?

A: You must select the trip that you want the application to display in order for the navigational buttons to link to the correct information about that trip.

Q: Why didn't I receive my registration email?

A: TripCase sends a confirmation email to the address you provided during registration. Common problems include email address misspellings that can happen when typing on a mobile device, or, the email is sent to the "Spam" folder instead of your Inbox. If TripCase.com is not listed in your "safe list" of email senders, it may be diverted to your "Spam" folder. To ensure you receive this email and future account-related emails, please double-check your spelling, and add www.tripcase.com to your safe email sender list . If you notice your email is incorrect, send us a feedback request to change or re-register with the correct spelling.

Q: How can I delete items from TripCase?

A: Go to My Trips, found in the Menu on any of the Navigation Tabs (Main, TripLog, or Manage). Click "Delete" under the trip you wish to delete.